What Expert Authority World™ is saying about the show:

  • Great show!
    by Gisele_Oliveira from United States

    I'm absolutely hooked on this podcast! Huge kudos to Mario for consistently delivering top-notch episodes. Keep up the fantastic work!

  • Amazing Guests, Real World Advice
    by Demi @ Comcastro.com from United States

    Just wanted to say thank you, Mario! Great practical ideas and such enthusiasm. I recommend this show for anyone looking to change their mindset through access to access to some great real world inspiration.

  • These podcasts have some great nuggets!!
    by Jen from Fort Worth from United States

    Mario has an A guest list that go out of their way to give you their best tips to be successful in your business endeavor. I’ve learned so much in a short amount of time. Highly recommend!

  • Inspiring Real World and Practical
    by SheriTraxler from United States

    Love the inspiration of “hey if they can do this so can I “ And that there is practical ideas from their expertise too Also love the variety of times

  • SUPER PRO production, and better content
    by JoshRamsey from South Africa

    Hits the nail on the head, and brings practical insight while doing it!

  • Enthusiasm and experience
    by Cfow110 from United States

    Mario is an enthusiastic experienced interviewer. He creates conversations with great content but also leaves room for some whimsy with his imperfect action round questions.

  • What an Enjoyable Show!
    by BretRidgway from United States

    Mario Frachini is the consummate pro when it comes to being a podcast host. The time just flew by and the conversation was great!

  • Great Show!
    by erseburse from United States

    Always providing great content- keep it up!

  • Insightful, inspiring and empowering!!
    by Anya Bartholomew from United States

    This is a gem!! You've got to pay attention to "little" things to appreciation the power of this incredible useful information!! The more you listen, the more you love it! Try and you'll see!!

  • Love love love
    by Tanyamariedube from Canada

    What a great show. I loved listening to your episode with Dave Lorenzo on the 60 Second Sale. As someone who loves sales (but loathed them when I started with cold calls and cold door knocking), I loved what he said about hearing the word “no”. In sales, we are trained to look for the no’s. It makes us really good at it if we can really get into it. What you two were talking about with regard to how our limitations are i’’our minds really resonated with me. I love that because it’s a game changer when you understand that sales is just about helping people solve a massive problem and getting paid for it and then taking imperfect action, get on your feet and have fun. Thanks so much! Love this show.

  • Amazing podcast!
    by maddie@podcastingyou from United States

    This podcast is incredibly informative and empowering! Each episode is an insightful deep dive into an entrepreneurial story that highlights tenacity, innovation, and advice to help you level up in your own journey.

    by Mitko I. from Bulgaria

    A ton of value, keep rocking!

  • Great show!
    by Gisele_Oliveira from United States

    I love this show. The host is really entertaining and the content is pure gold. This podcast became my top show. Keep up the great work, Mario!

  • Insightful and wide ranging
    by purpletom111 from United Kingdom

    This is an excellent podcast for anyone looking to optimise their business. Mario is a fabulous host with brilliant questions and a relaxed, friendly demeanour. I loved Episode 261 about Growth Marketing, really useful - high product quality is the best marketing strategy out there!

  • Brilliant insights from the best…
    by jxywvut from United States

    No matter what big business mountain you are trying to summit, the EA podcast has something amazing to inspire and teach you how to start or scale your venture. I love tuning in every day to learn actionable insights from a new expert or industry. So much value to sink your teeth into. Give it a listen!

  • Top Notch Quality Content for Authentic Leaders
    by dropinceo from United States

    A meticulous production, a highly professional host with authentic conversation creates an amazing experience for the listener. A must listen for insights and inspiration for the Entreprener or C-Suite Leader.

  • Love it!
    by Mariann!! from United States

    It’s definitely worth your time if you are trying to stay informed.

  • Actionable and Inspiring
    by Ben_Cook28 from United States

    I appreciate the authenticity, quality of the guests, and insights from this podcast

  • Essential content for your entrepreneurial journey
    by MCarmen Baldovi from United Kingdom

    Mario’s interviews are full of valuable tips from business experts that you shouldn’t miss in your entrepreneurial journey. Listening to this podcast is being a massive help for me and I hope it is for you.

  • Wealth of Information
    by KPM D. from United States

    Great interviews. Always great to have the opportunity to hear from experts in their fields and glean from their years of wisdom. Keep up the good work!

  • Packed with actionable content!
    by mwforrester from United States

    Mario has a top-notch podcast with outstanding guests! I’m able to come away with information that I can apply to my own business, to generate growth and increase my ability to provide positive impact. When you spend your time to listen to an episode of EA Effect you can be sure that you will get an amazing return on time investment.

  • Powerful!
    by MichaelUnbroken from United States

    This is the show I needed 13 years ago before I ruined my first business. I think being able to have tangible and practical insight from people who are one step ahead of you is everything congrats to Mario for an amazing show! - @MichaelUnbroken

  • First Rate Host and Brilliant Guests
    by Wade Galt from United States

    Mario is an extremely well prepared and professional host that gets the best out of his guests. He interviews fundamentally sound guests to share powerful business strategies and wisdom. Definitely worth your time to listen.

  • Great show.
    by mdaciuk from Canada

    Excellent interviews and guests. Liked the show on how to defend your reputation. “Customers, communities and critics.” Good way at looking at stakeholders. Thanks for the great content.

  • Great topics - and tips!
    by Kate | EOFire from United States

    Loving Mario’s podcast! Not only does he hit so many great topics, but his episodes are filled with tips and strategies you can actually use right now. For example, I just listened to his episode about Podmatch with Alex SanFilippo, and Mario doesn’t just read off a list of questions and move through the interview robotically - he actually has a conversation, and shares his own experiences with the power of guest podcasting and why others should be doing this to grow their own audience. Thank you, Mario! Keep up the heat!

  • So glad I found this podcast!
    by Nate804 from United States

    I’m so excited to continue jumping into episodes of this podcast. So much knowledge from so many successful business men & women. Adding this to my weekly workflow for sure!

  • So much information
    by abal31 from United States

    Such a great show. So much information and helps with many areas of our business.

  • 0285: Sales Driven Agency: Helping Founders Become Predictable, Sustainable and Scalable
    by Mary2577 from Philippines

    Thank you so much and keep on doing more great show.

  • Easily One of My Favorites
    by ScottDGray from United States

    I recently discovered Expert Authority Effect. It’s quickly worked it’s way onto my list of must listen podcasts. The episodes are less than an hour and packed with great information from top-level entrepreneurs.

  • Priceless Content!
    by megan@podcastingyou from United States

    Mario does such a good job covering a variety of topics. His guests offer awesome advice as well. I would recommend this show to anyone looking to learn more about entrepreneurship!

  • Very helpful
    by Luke and Susie from Australia

    As a business owner I love being challenged to see things a different way and be reminded of how to do thing better. This podcast has been so helpful to do that.

  • Great Show
    by emj-js from United States

    Mario does an excellent job being fun an entertaining while asking insightful questions to draw out the experise of his guests. Thoughtful, helpful conversations to make work and life better. Thanks!

  • Smart Ways to Gift
    by Michelle Kaplan from United States

    I learned some key things during Mario's interview with Chelsea Martin on gifting. What stands out is how impactful direct mail really is and how important a customized presentation of your products not only creates happy customers, but also a great referral source. Thank you!

  • Heart Centered Success
    by Macnjacs from United States

    Your interview with Brandon Fong was great. I appreciated the fact you started with the 3 steps, it was so valuable it really made me want to hear more. Thanks!

  • Love this show!
    by Gisele_Oliveira from United States

    This is so far my favorite podcast. It’s been my weekly dose of motivation and inspiration. Keep up the great work, Mario !

  • So much value!
    by Loose Seeds from United States

    The conversation with James, Sana and John Lee Dumas was awesome. Unique questions were asked by the hosts and JLD responded with gems that I stick right into my pocket. Thanks for this valuable info on how to up my podcasting game guys!

  • Always Enjoy Mario's Interviews!
    by HarloB from United States

    I really enjoy Mario and his shows. The Stress and Anger in the Workplace episode was great because it cut to the chase of all the issues around this topic. Great interview!

  • Great Podcast
    by 11Dreamer11 from United States

    Really interesting interviews that are really well done! Great listen and great for inspiration.

  • Innovative
    by Michelle Kaplan from United States

    I love Mario's energy! It captures my attention throughout his podcasts. Listenng to him and his guests, their ideas, actions, and accomplishments makes me brainstorm what's next for my business. Relevant and fresh!

  • Inspiriation 7 Days A Week!
    by ST Rappaport | LifePix from United States

    Mario doesn't miss a day. No matter what is going on, there's an episode relase. Mario is on a mission and nothing is going to stop him. He's a real model to be doing these interviews!

  • An Expert on Experts!
    by Powerful Eric from United States

    Love this show! Mario's show is a asset to podcasting. Thanks for helping others Mario!

  • Now I know
    by Margo Lovett from United States

    Mario, I see how active and generous you are in Podcast Paradise. Today, I listened to a few of your shows - episodes 1 & 59. Episode 1 brought me into the moment of prayer. You produced a show according to the Spirit. Now I know why you are so generous, able to operate from your seat of genius. Margo Lovett

  • Keeping the Books
    by E-World from United States

    Great interview with Judith keeping Net Profits as key thing to look at. Interesting point she made some owners make 30 millions but not enough Net to take a paycheck.

  • Excellent podcast
    by Atomickitten99 from United States

    I’m enjoying the guest interviews. They are packed full of great nuggets! Thank you.

  • Unique - Engaging - Bold
    by Paul D Johnson from United States

    As host of interveiw based The God Zone Show podcast I fournd Mario's show uniquely valuable in providing inpriation and engouragment for my work.

  • Fun, insightful, and quality production
    by koltrass from United States

    Mario brings in top-notch guests for engaging conversations on a variety of topics. Moreover, his attention to technical (e.g. audio, editing) quality is obvious and makes a difference. Listen to be entertained and enlightened!

  • Inspiring interviews to take the next step!
    by BillableWithBaby from United States

    Inspiring interviews with interesting entrepreneurs inform and motivate you to take things to the next level. Always good things to learn and implement. Thank you Mario!

  • Pure value, I love it
    by Jdoggg222 from United States

    Mario has a way of asking the questions I am wondering as the guest is speaking. He seems to intentionally ask the questions that most benefit you as a listener. Great podcast!

  • Loved the Craig Handley Episode
    by MHillfan from United States

    Mario’s energy is infectious and Craig Handley is a character and some. But really every episode brings out the uniqueness of each guest. This pod has become one of my must listens›

  • Inspiring. Informative.
    by SunDevil from United States

    Mario is incredibly inspiring and does something few other podcast hosts can manage to do… allow his guests to actuall talk at length and answer his questions. He offers great information and I really appreciate that he is invested in what his guests have to offer as well. Other podcasts come across as an ego stroke for the host, but this podcast is truly here to help guests share their stories as well to the benefit of the listener. Worth subscribing.

  • Game changer
    by TimLawson21 from United States

    This podcast is informative and inspiring. I love it!

  • If you are a wanna be entrepreneur look no further!
    by Elisa Di Napoli from United Kingdom

    Great podcast full of interesting insights. The host is engaging and thoughtful and I can say I have enjoyed listening to each episode!

  • Amazing Interviews not to miss!!!
    by Jbower1282 from United States

    Consistantly uniques interviews or amazing people really making it happen.

  • Mario is a great host with great questions!
    by alexdesigns from United States

    Take a few minutes out of your day to listen to Mario. He is a super smart guy and I love the questions he asks his guests.

  • A great podcast for dreamers and do-ers!
    by Chiquita2727 from United States

    Lots of great information and inspiration for anyone who wants to turn dreams into reality. Mario brings a lot of spot-on information to this podcast.

  • Great Show
    by Palminchen from London from United Kingdom

    Love the broad selection of topics for inner

  • Amazing inspirational stories
    by colas_18 from United Kingdom

    This podcast is so good. The stories from the people sharing their stories about their struggles in life and how they overcame these struggles is just inspirational and helped me push harder when things get tough. Keep up the good work with these amazing interviews Mario.

  • Fantastic
    by sttoggyigctdrvy from United States

    Mario goes above & beyond on his show. Lots of great information for his listeners!

  • Top Learning
    by BLNT PPTT from Hungary

    Love hearing these great interviews with a great host. Keep up the good work!

  • Mario inspires!
    by Fatherof10yrold from United States

    These interviews are fantastic. Mario inspires with great questions that draw out great answers from his guests!

  • Expert authority!
    by Tara Williams Phone from United States

    Mario shares some amazing people on this podcast and they have some gold to share!

  • Great show!
    by Karen @ Interview Valet from United States

    Mario is an awesome podcast host! I love the FB Live interviews and the opportunity for listeners to engage in real time. The audio and video quality is spot on every time. Be sure to subscribe so you don't miss anything! You won't be sorry.

  • A Podcasters Inspiration!
    by JamieKullman from United States

    Mario has so much insight and delivers such incredible value through his show. I just started listening, but I've already learned so much from him and his wonderful interviews. Keep up the awesome work!!

  • Quality professionalism
    by VirtForce from United States

    I can’t say enough about how pristine and professional Mario is in his interviews. He truly wants his guests to have the best experience and recording possible. And not to mention he is fun and knows how to put people at ease in front of the camera.

  • How to conquer your limiting beliefs
    by Dave4syth from United States

    Listen to episode 103 an dlearn how to overcome your limiting beliefs. Great advice.

  • I can’t believe how much I learned in just one episode
    by AwesomeMontana from United States

    Mario is knowledgeable, curious and able to bring great guests that deliver value that every business needs to understand! Outstanding podcast!

  • Great content!
    by Cory Lee Leadership from United States

    Mario does a great job of providing relevant information and bringing on guests to share their expertise in a variety of fields. Highly recommend his podcast!

  • Fascinating interviews
    by Bill Ringle from United States

    Mario brings on accomplished guests and draws out their expertise and stories in a way that leaves me on the edge of my seat. Keep up the great work, Mario!

  • Love It!
    by Laura Moreno Cabanillas from India

    Loving this podcasts, an entrepreneur I really appreciate the energy and passion being shared to help us grow our business. Keep up the great work.

  • Boost my Amazon sales!
    by SurvivalDad from United States

    I tap Amazon as one of my sales channels and your interview with John Ghiorso was an eye-opener. Ignore at your own peril!

  • Great Podcast for Leaders
    by grice79 from United States

    So much great advice from great people. I especially liked the recent episode on upping your presentation game. Very helpful!!

  • Interesting and USEFUL
    by Banking On Music from United States

    I love being able to use the info provided by your interviewers to make my career more successful!

  • Love It!
    by LauraMore from United States

    I loved the Memorial Day episode, Mario! Thanks so much for creating this awesome podcast!

  • Memorial Day
    by Dave4syth from United States

    I really enjoyed the Memorial Day episode. It was a sincere and heart felt tribute to our veterans.

  • Flawless interview style
    by GninraeL14 from United States

    Mario makes everyone appear even more interesting to me. Great format and style!

  • Come here for value
    by Joshua User 202! from Canada

    Really appreciated this podcast for the raw, genuine interviews. Love it!

  • Crisp and interesting interviews
    by Joel Goobich from United States

    As someone who created one of the first podcasts dedicated to video marketing, I was very impressed by your recent episode about using video. Your interview style is crisp and interesting

  • If you are in business, this podcast needs to be on your playlist.
    by Macstephen1 from United States

    Mario has a great conversational style that helps his guests shine. This show is a must if you have an entrepreneurial spirit. It provides thought provoking content that will help any businessperson in their quest for success.

  • New Subscriber here and on your YouTube Channel
    by Angela Brown Oberer from United States

    Wow Mario you have a real knack for interviewing. You ask great questions and have a fun way of keeping the conversations lively and interesting. After listening to your episode with Owen Video I subscribed to your podcast and then I hunted you down on YouTube. High Five and great job!

  • Very Professional & Engaging Show!
    by Mitche Graf from United States

    Mario is extremely engaging and can hold your attention, and is a great interviewer! He has some great guests that really get into the details of running a successful business. Keep up the great work Mario!

  • Great Content
    by Pilar S. from United States

    Excellent! LOTS of advice from experts. The most recent episode talks about speaking–a must-listen for anyone who presents or is thinking about presenting.

  • Great content!
    by @Mentally_Strong from United States

    I really enjoy your podcast each time I listen. The content helps any entreprenur level up with they do. Keep it up and thanks for each episode.

  • Professional and Informative
    by Bruce at Mindfulness Mode from Canada

    Mario Fachini is an excellent interviewer and has terrific guests on the show. I highly recommend this podcast.

  • Great Podcast
    by Amber Fuhriman from United States

    I love the topic of this podcast. The episode with Tod Lindsay is super super helpful!!

  • Great find!
    by Reed Stiles from United States

    Great message and content. Stumbled upon this due to the cool logo, stayed for the content.

  • Great show and great host!
    by Laurapowers44 from United States

    Love what Mario offers! So glad he is doing his show and providing all this helpful info! Keep them coming!

  • Walks the walk
    by Me15463 from United States

    Mario encapsulates everything he talks about on the show. Be sure to tune in to this!

  • Honest and authentic
    by Deano3622 from United Kingdom

    Wow, just come across this podcast. Mario is such an awesome guy. He comes across so honest and genuine. Loved the content. I honestly don’t know where you find the time?! Keep it up Mario, love how honest and real you are!

  • Walks the walk
    by Me15463 from United States

    Mario encapsulates everything he talks about on the show. Be sure to tune in to the this!

  • Great and insightful!
    by Karty12345 from Australia

    I really enjoyed this podcast, so much relevant content. Thank you!

  • So much Value..!
    by Alex Dali Rizo from United States

    Great content, I really recommend this to any Entrepreneur looking to excel in their path, Mario brings topic experts to teach and inspire your day

  • Inspirational Intentional Information
    by 10Kforte from United States

    This podcast shares the stories from people that are doing whatever it takes to rise up and help others along the way. “What Are You Made Of” is one of the many messages shared on the podcast. There are so many takeaways that are applicable to anyone. I really enjoyed listening.

  • Wow!
    by Tyscoaching from Australia

    Just listened to the 'rescue site AED Program' episode! If you love epic stories and inspirational people, this is the podcast for you!

  • Motivation on Tap
    by AnthonyPGarcia from United States

    Mario brings on some of the most impactful entrepreneurs to hear from. He dives into the key performance factors of their business. He extracts information very well and keeps the show flowing very smoothly. Definitely a show to subscribe to!

  • Starting a Movement
    by JustMe2say from United States

    There are many areas of business and entrepreneurs have an opporunity to gain some insight with this podcast. Excellent interviews!

  • Great Podcast For Entrepreneurs!
    by The Big Game Hunter from United States

    Full of knowledgeable guests and useful information that will help you accomplish your goals in business and in life!

  • Mario Truly Care About His Guests
    by Podcast Junkies from United States

    Having met Mario and spent time with him at Podfest I can truly say that he is passionate about his show. He’s genuine and that clearly comes through in his own story and what he brings to every interview.

  • Put your thinking cap on!
    by Sergeson from United States

    This is probably one of the most information dense podcasts I’ve listened to in many moons. Each episode could easily be expanded out into 2 or 3 hours. Mario does a great job of asking the right questions to get his guests to reveal great tips, tricks and advice. Sure a lot of information can be applied to an entrepreneur but I found a lot of advice applicable to my personal life. This podcast is definitely worth my time to listen to and I’m looking forward to more episodes to come. Great job!

  • Relavant for anyone!
    by HarloB from United States

    I really enjoy Mario and his shows. The Stress and Anger in the Workplace episode was great because it cut to the chase of all the issues around this topic. Great interview!

  • Mario nails it!
    by Mickiezada from United States

    I've listened to Mario for a long time...his podcast is well produced, his guests are influencers and authentic authority, and chock full of insights and inspiration for entrepreneurs. Love it!

  • Mario is the real deal
    by jamesnewcomb.io from United States

    I’ve known Mario personally and professionally for over a year now. He is genuinely interested in helping people succeed, and consistently over delivers in his interactions and valuable advice with fellow entrepreneurs, podcasters, what have you. In this era of showmen who “give value” only if they think they’ll get something in return, Mario stands out as a man among men. Listen to his show and learn what true leadership and value in the marketplace mean.

  • Listening On My Entrepreneurial Journey
    by FromLisa2 from United States

    I was surprised when I stumbled over the servant leadership that shows up in these episodes. It's collaborative. It's focused on relationships with clients versus transactions. I especially enjoyed the episode on getting clients without "selling" because it's more about genuine relationship building.

  • A Gift
    by Lisa Vogt from United States

    Mario uses all his talents, gifts and abilities to produce this life affirming show. It's incredible that we are able to grow our abilities and develop our talents and gifts just through subscribing and listening. Thank you Mario!

  • This show is ON FIRE!
    by tibor.mindsethorizon from United States

    Love your show Mario! Your niche is close to mine but I focus more on mindset and manifestation in a business setting. I tuned into episode #103 with Karen Brown which is dope! Keep up the great work!

  • Entrepreneur Must Listen
    by HWoodwriter from United States

    If you’re an entrepreneur this is a must listen show. So many inside tips and thought processes behind moving your business forward. Mario does a great job with the guests by asking the right questions at the right time. He and his guests give the information you need to grow your business and leadership skills.

  • What a show!!
    by CWLuecke from United States

    Man, do I love interviews with world-changers! Mario does an excellent job gathering the cream of the crop for his show and giving insightful interviews. Check it out!

  • Loved it!
    by Seodrigo from United States

    This interview was very enjoyable. Mario brought on a wise guest by the name of Michael Lauria. I loved the interview and Michael's perspective on the topic. He had wonderful insights and around min 31, he hit something very profound. Excited to share what I learned today with others. Way to go!

  • Great listen
    by trinity3712 from United States

    Good listen. Great range of guests and topics. Something here is you keep listening will help you in many areas of life and leadership b

  • Great Knowledge!
    by Jon Vroman FRD from United States

    Great show Mario! So much valuable information in one episode!

  • Excellent show, very imformative!
    by Shaolin Soprano from United States

    Mario loving the podcast bro, great content, immense value. Enjoying these interviews!!!

  • Helpful Information!
    by The Medicare Nation from United States

    Love the valuable information on these episodes! Lots of tips & tricks for every Entrepreneur to use. Kudos Mario! Diane Daniels Host of Medicare Nation

  • Love Mario’s Attitude
    by marisaimon from United States

    Mario’s heart shines through his interviews, making these fun and positive, and the people he brings on offer such a wealth of knowledge.

  • Lots of Great Info!
    by DarlajPowell from United States

    Mario provides lots of great info and advice in this 7 day a week show.

  • Great Content!
    by LanceJohnson_ from United States

    Mario does a great job of share valuable information that every entrepreneur could use and apply to their journey. Great work! 🙂

  • Important information!
    by Allmenow from United States

    Very engaging information. Mario draws out experiences and knowledge from his guests. Loved the show!

  • Difference-Maker
    by Unlimited Beliefs from United States

    Mario is a master at bringing out, shining a light on, and internalizing the difference-making mindset. His knowledge and experience and mission enable him to synthesize information into diamonds for all of us! What you want is accessible by taking in this show!

  • Excellent Information
    by Stallion golf from United States

    Great advice and information with a wonderful blend of topics! Loved the episode with the british healthcare professional and the ideas shared on how to make the industry better.

  • Motivating and valuable information
    by Calvin Javier from United States

    Great insight on mindset from business leaders and entrepreneurs making things happen. Definitely worth your attention. Will be listening and learning more!

  • Good information
    by FIRE NATION! from United States

    Engaging interview with a british health pro, I was surprised to hear the similarties and the application she has for making healthcare better

  • Greatness
    by MiaSportFanatic from United States

    Have had the chance to listen to one show so far but man, we should be paying for this information. Lots of greatness. Thanks for the heart to serve.

  • Listen to the experts - and thrive!
    by The Marketing Book Podcast from United States

    There's a lot of advice out there these days but, sadly, a lot (and I mean a LOT) of is from people with little to no expertise. That's not the case with this gem of a show. Listen to what the experts say and profit from the experience!

  • Show is amazing!
    by JohnnySwim32 from United States

    I love learning about mindset and how to master my thoughts. This show provide the tools!

  • Great show!
    by Jefferson_79 from United States

    Great information for all businesses.

  • Good value!
    by Audrey purplele from United States

    Great information that applies to any business! I really felt he provided value for my time.

  • Interesting Topic
    by Eric Oler from United States

    Interesting topic. Great interviews. Keep up the hard work!

  • Helpful Advice from Experts
    by ichuck2 from United States

    Mario talks to experts in a wide range of subject matters and asks good questions to pull out helpful advice.

  • What a great show!
    by Christopher List from United States

    Mario really brings out the best in his guests. The police dog trainer had such a great story. Can’t wait to hear more!

  • Great!!!
    by tommye w-c from United States

    Great podcast, awesome guests, incredible host!!!

  • Fun & informative
    by Saoirse Sky from United States

    Some people want something fun, others want something informative. This podcast gives you both!

  • Great show!
    by CJThomas6 from United States

    Very inspirational show! Appreciate the advice and thoughts shared by the host and his guests!

  • Great podcast
    by Rosie81200 from United States

    Great podcast! Love hearing about the guests’ journeys and what they learned from them.

  • Never Stop Learning!
    by Terri in Fairhope from United States

    Tune in to this great podcast and host! You're probably really good at what you do (top of your game...an Expert Authority), but there is always more to learn...streamline processes and gain more freedom in your life. It's not always about the bottom line. This one is worth a listen!

  • Amazing!
    by KatieBrooksIV from United States

    If you're looking for inspiration, tune in to listen to Mario and his top notch guests. I find that I am always much more motivated after listening to an episode of Expert Authority Effect!

  • Wonderful show!
    by @IV-Heather Tieben from United States

    Mario is a great host & puts on a wonderful show. The quality of his interview guests and entire production is impeccable, I couldn't recommend Expert Authority Effect more!

  • You Will Not Be Disappointed!
    by Composer 1853 from United States

    Mario does such a great job of engaging his guests from several different disciplines.

  • The hardest working man in Podcasting
    by EOFire.com from United States

    Mario brings the HEAT with real energy and FIRE...don't miss the meteoric rise of this show! ~ John Lee Dumas

  • Great interviews and guests!
    by Mel Good Karma from United States

    Thanks for hosting such great interview guests. Look forward to hearing more and kudos on so many a week and also videos!

  • Fantastic
    by Jason A. Duprat from United States

    Awesome podcast, going to be adding this one to my list. Interesting topics with great interviews, good sound quality.

  • Enjoying!
    by Slordan from United Kingdom

    Enjoy listening to Mario and how he opens up the conversations to ensure it’s as relevant to us as listeners!

  • Nice variety and interesting topics
    by emjgreen from United States

    Love the variety of topics presented here on this show. Looking forward to listening to more of Mario's show.

  • Super Mario
    by jamesnewcomb.io from United States

    Mario is the real deal and BRINGS IT to his own podcast and everywhere he interacts in the world. If honesty and vulnerability bother you, please move on to the next podcast.

  • Great Content! Great Interviews!
    by No BS Mompreneur from United States

    Wow! Really enjoy listening to all these fabulous expert authorities!! Lots of valuable take aways that I can implement into my life. I will continue to listen and share with others!! A+++

  • A great addition to build authority and create an impact
    by Cloris Kylie from United States

    A great addition to build authority and create an impact. Also, a different twist on the topic. Engaging. 5 stars!

  • Filled with motivation and ideas
    by Thomas O'Grady, PhD from United States

    Mario does a great job interviewing and pulling the stories behind people's stories or success. Good pleasant listen. If you are in a journey of your own, these episodes will give some things to bring into your on life.

  • spartancv
    by spartancv from United States

    Great job following your passion, your purpose and creating this podcast to help serve others! Keep up the excellent work.

  • This podcast is the bomb
    by Posturedoc from United States

    Mario always crushed it, and this podcast is another example of his amazing insights and knowledge!! Great work.

  • Wow - love the video show.
    by Thehighenergygirl from United States

    Thank you for the encouragement and tips on how to succeed on video and the repurposing idea.

  • Motivating and Inspiring!
    by KatyJoyWells from United States

    Mario brings such enthusiasm to his shows and his content is fantastic. I’m always learning new things to implement or new ways to grow, thanks Mario!

  • What a great show!
    by Gene_HPLN from United States

    Awesome podcast! Mario brings great topic, great guests, and it is very easy to listen to. I definitely recommend for anybody interested in business success!

  • It's great
    by Ian Ryan from United States

    Just had a chance to check out your most recent episode appreciate the great insight! Great delivery from the host & can’t wait to dig into future content.

  • Love it!
    by Brendan @ Entrepreneurs&Coffee from United States

    I love that this interview podcast doesn't feature the same old folks that everybody has on their show. Keep it up, Mario!

  • Amazing!!!!
    by Lindsey Russo from United States

    This show is so impactful! Hearing from the experts and how they take authority in their space is so amazing. Looking forward to more episodes!

  • Learned what I didin't even know I needed
    by Camilla-Jean from United States

    Great info. I love the Q episode because I get just quic interst snippets that may get me thinking about where my business might go.

  • Fabulous Interviews!
    by Life&RelationshipCoach from United States

    Mario does a fantastic job interviewing really interesting and successful business people who explain how they got to where they are - tips you won't want to miss when your trying to grow your business! Keep up the great work Mario! Coach Riana Milne

  • A+ Show
    by Gisele_Oliveira from United States

    I love this show. It's so entertaining and I learn a lot from the interviews. I highly recommend this show if you want to level up his game as an authority.

  • Inspiration, transformation, success stories!
    by Chabo101 from United States

    The title of this review should just be enough but it is just more than that. Its life lessons, its listening to personal struggles and how they over came those struggles. Love to hear from people that change the world through their struggle and the lessons that i learn from them are just more than amazing. I love this.

  • Great interviews!
    by AlyciaDarby.com PodcastManager from United States

    These interviews are well done and his guests are prepared to give really specific insights and stratagies... great podcast, Mario!!

  • Inspiring story of courage
    by StrongHeart<3 from United States

    I love that she found gratitude in her circumstances. lorie is an inspiration

  • Powerful!
    by The Food Heals Podcast from United States

    Mario's interviews cover a variety of topics and provide great value in all areas of your life! Episode 15 discusses how change is temporary and transformation is permanent which was really powerful for me. I love this message! Thank you!

  • Great content!
    by Blakeob85 from United States

    Great answers to common questions many entrepreneurs have! Thanks Mario for sharing your and your guests' insight!

  • Real Actionable Tactics!
    by MattBMaverick from United States

    What I like about Mario's podcast is that he pulls out actionable tactics from his guests that we, the listeners, can actually use. Great show!

  • Great Listen!
    by Real Estate Investor from United States

    Mario and his guests provide useful techniques to succeed in any business venture. The interview style promotes learning through real life examples of his guests. Great listen!

  • Great interviews!
    by Matt B 1818 from United States

    Love hearing these interviews and learning from people who are top in their industry. Mario is a great host and is not afraid to share his emotion!

  • Love it
    by Duffash from United States

    I love hearing interviews of successful business women and taking away what I can learn from their journey. Mario is a great host! I have enjoyed what I have learned so far. Congrats on the launch of your new podcast!

  • Strong, professional, enthusiastic!
    by pm legs from Canada

    If you're looking for an interviewer who's going to take you to investigative places to help you be your best you, through your professional life, you'll love listening to Mario!

Listen To The Episode

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Resources Mentioned

Business Book Checklist

Books Mentioned

People Mentioned

Patrick Murphy

•  Ryan Smith

• Muse

• Childish Gambino

• Jennifer Lopez

• deadmau5

• Rush

• Justin Perr

3 Expert Authority Insights™ To Apply Now

  • We help people to make their dreams come true.
  • You and I go to these events and we learn things and then just apply them, it’s all about execution.
  • Perfect practice makes perfect.


Business Book Checklist: Save five-plus hours for every prospect to generate more leads and find out all the reasons why every business needs a book, including your reasons. Download the Business Book Checklist at BusinessBookChecklist.com!

What You’ll Learn In This Episode

**Click the time stamp to jump directly to that point in the episode.**

[1:05] – We thank our sponsor, Business Book Checklist

[2:05] – How did William get into building lasers and laser beams and how did he turn it into a successful company

  • He was in a rock band in college where he built his interest in lighting using lasers.
  • After disbanding the band, his interest in music and lasers didn’t disappear.
  • He met Patrick Murphy who had the same interest in music and lasers, so they decided to form a company with the idea of creating software and hardware that people can use to make laser shows.
  • Because lasers were expensive at the time, they decided to make their own and sell them to people.

[6:02] – Who does William’s company help and how they’re helping them, and how does William’s company differ from mid-sized companies

  • They do software equipments to create and perform laser light shows.
  • They help a range of people, from a single DJ to big companies like Disney, SeaWorld, Universal, and Six Flags
  • For solo practitioners, just one or two lasers, for companies like Wald Disney World, 10 to 12 higher power lasers, and for rock concerts and tours, they have 100 or more lower power lasers.

[13:00] – Biggest transformation William helped a client achieve

  • Moscow’s 850th anniversary.
  • Concerts of artists like Muse, Childish Gambino,  Jennifer Lopez.
  • The performances at Saturday Night Live.

[15:45] – How has William’s book helped his business and what made him want to write a book on laser scanners

  • He decided to write a book to help his customers to understand the laser scanners that he’s selling.
  • It also made him the expert authority on laser scanners.

[18:46] – Where people can get William’s book.

  • LaserScanningBook.com
  • GetALaser.com where people can learn about lasers and how laser shows are done.

[21:32] – Who are William’s favorite musicians

  • Rush.
  • Lima Osta.

[23:03] – How video helped William’s business

  • To create three-minute videos to show people what they do and how they’ve done it.
  • To highlight the great work that’s being done by people.
  • To teach people how to use their products.

[25:13] – We thank our sponsor, Business Book Checklist

[25:28] – Imperfect Action Round

[25:43] – Fastest path to the cash

  • Marketing.

[26:52] – Biggest problem William sees his prospects making and the fastest way they can fix it

  • Misinformation is the biggest problem.
  • William helps them by giving education.
  • They also attend trade shows to get the information out there to help people contact them directly.

[29:56] – Best way to maximize customer lifetime value

  • Maintain the client relationships and try to nurture the existing relationships.

[32:41] – The best book that impacted William’s life and business

  • The Seven Habits of Highly Effective People.

[33:14] – Where to find William to learn more

  • Pangolin.com
  • GetALaser.com

[33:47] – We again thank our sponsor, Business Book Checklist

[34:03] – www.EAInterviews.com

Episode Transcript

Click Here to Enjoy Reading the Full Episode Transcript

Intro [0:00]  

EA interviews Episode 82. Inspiration, transformation, success stories, and the Imperfect Action Round seven days a week. Join Mario Fachini for today’s Expert Authority Effect interview. Have you ever looked at lasers and thought these are an amazing thing? Have you ever wondered how they work? Do you ever wonder all the different purposes? I mean, what really makes them? We’re not talking about freaking sharks with laser beams on their heads or anything, but look around at laser pointers, displays when you’re at concerts, all of those different things. I’m very excited to have CEO of Pangolin Laser Systems here, William Benner. He has done work with companies like Disney, DreamWorks. So many, I can’t even name them all here and he has dozens and dozens of patents. He’s also the author of the book, Laser Scanners. And he is going to be sharing with us how he did it all. How do you pull all of this off? What — why did he want to get into it? I’m very excited to bring him up right after we thank our sponsor.

SPONSOR – Business Book Checklist  [1:05]  

Why every business needs a book including yours? Would you like to say five plus hours with every prospect generate more leads and profit in your business now? Visit BusinessBookChecklist.com and learn how you can implement this in your business today.

Mario Fachini  [1:20]  

Ladies and gentlemen, here he is, Mr. William Benner. William, how are you doing today?

William Benner  [1:26]  

I’m doing great. It’s great to be here. You know, you and I met at several light training events where I was introduced to you as Super Mario and you are too, you’ve always been a mover and a shaker. And it’s great that you’ve started this podcast. I’m so grateful, so glad to be a part of it.

Mario Fachini  [1:41]  

It’s great to have you here. I’ve been excited to have you on the show for some time. And like I was saying earlier, I know a little bit about your background, but obviously, not everything. So I wanted to start off with how did you get into this? What made you say, I want to start building lasers and laser beams? And then, how did you turn that into such a successful company working with such well-known brands around the world?

William Benner  [2:05]  

Well, I’ll tell you what, you know, when I was in high school and also in college, I was in a rock band. I played bass and synthesizer, and we had a guy named Bob Orello [phonetic] on guitar and Nick Hansel [phonetic] on drums. We played top 40 songs at parties and stuff, nothing for money, just to entertain ourselves and our friends. Now, for us, it wasn’t only about playing the music, we also wanted to look as legit as possible. So while in college — and also for college credit, I made my own lighting rig. Now, it consisted of a whole lighting desk and the lights and everything. Now, made all this stuff on a college kid’s budget in the ’80s. So there weren’t, you know, American DJ and all this other places that you buy this stuff. We’re talking about things that I made out of PVC pipe and wood at Radio Shack and Home Depot. So we had the band and the lights and that worked out well. But one of the things I noticed was that all the most famous bands had lasers as a part of their act. We’re talking about Pink Floyd and Blue Oyster Cult that had amazing laser shows. So for me, that was the next thing to tackle. The problem was, in those days, lasers were just unobtainium, we’re talking about tremendously expensive. So kind of like the lights. It was just kind of like, well, if we wanted a laser show, we’ll just have to build it ourselves. And so, I did. So at the end of the 80s, we had a rock band with lights and lasers, all basically made by myself. So what happened with the band was what always happens. I moved to Ormond Beach and Nick moved to Jacksonville, so the band kind of faded away. But my love for lasers and music remained. So I met — a little while later, I met another fellow named Patrick Murphy [phonetic] who had similar interest in music and lasers. And we decided to form a company with the idea of creating software and hardware that people can use to make laser shows because that’s what we were passionate about. So basically, what was the inspiration is just like we wanted to do lasers, but we could — it wasn’t something we could even purchase at the time. So we made our own and then, we decided to sell it to people. And the business just kind of grew and grew from there. You know, at first, we thought we would still sell a limited number of these things. But what we found was that as we kind of like the more stuff we made, the more people, people bought. And it just kind of grew and grew and grew organically. There’s not too many people doing this, so there’s not too many choices people have, but that’s kind of how we got started.

Mario Fachini  [4:34]  

Well, it’s very impressive because I’ve looked at your stuff for years and was always astonished by it. And hearing more of the story, I mean, it’s just fascinating. I’ve always liked lasers, I’ve always liked computers. I’m a geek at heart. And you know, I built computers and stuff and so many people take it for granted just looking at something going. I plugged it in, why isn’t it working? Well, there’s a lot more that goes into stuff than just plugging it in. You have all the circuitry, the boards, you know, the sensors, the capacitors, transistors, all that stuff. And when you were, when we’re doing stuff with your book, I remember seeing some of the diagrams and I was just like, you built this stuff.

William Benner  [5:14]

Right, right.  Yes.

Mario Fachini  [5:15]

It wasn’t just — you know, you’re not just a middleman that’s, you know, buying it at wholesale and reselling it, you have been building this stuff from scratch since day one.

William Benner  [5:23]  

Yeah, it just, it didn’t exist or didn’t exist in a form that I could afford to buy it. So you know, the only choice was either go without or make it ourselves. So — 

Mario Fachini  [5:32]

I love that, create it. And that’s what I always really admired about you is you just come up with stuff and I mean, you have all the accolades to prove it. So tell me about who you help and how you’re helping them. I know, you’ve worked with companies like DreamWorks and a lot of big ones, you know, what are you doing for them versus someone that’s like a mid-sized company that wants to put on a regional, let’s say, a booth at an expo or something and just spice it up a little bit? What are the main differences of those?

William Benner  [6:02]

Well, sure, it was — you know, fundamentally, what we do is software equipment used to create and perform laser light shows, we help a range of people, you know. So at one end of the scale, there is your single DJ who just wants to spit, add some pizzazz to a party. And then, at the completely opposite end of the scale, there’s things like, you know, Disney, SeaWorld, Universal, and Six Flags, who do nightly laser shows to entertain your guests for a longer period of time and ultimately keep them in the park longer. So the difference really is it’s the same software, you know, we do have several kind of what we call levels of software, but it is ultimately the same software package that allows you to create and perform laser shows. And the difference is in this scale. In other words, the number of lasers — your mobile DJ would have maybe only one or two lasers, Disney and SeaWorld and that kind of thing. Yeah. So that — so for your single sole practitioner DJ, you know, they might have just one or two lasers, whereas Walt Disney World might have 10 or 12 lasers very high powered different places in the park to strategically position to create the overhead beam effect or whatever they’re going for. And then, you have these rock concerts and tours and they have upwards of 100 laser, so that’s really the difference between what’s happening with a mobile DJ, a single sole practitioner, and you know, a large scale production company that’s doing something for a touring concert or something of that nature.

Mario Fachini  [7:39]  

Wow. So upwards of 100. I actually was anticipating the Disney and Sea World and the parks having the most, but you’re saying it’s the rock concerts?

William Benner  [7:46]  

Yeah. What happens is that the rock concerts have lower power lasers but they have more of them and they want to create a show that has kind of tremendous scale, where no matter where you look in the in the theater, you just see this laser effect, while with Disney and the theme parks, they use fewer lasers but they’re higher power and it’s just kind of a different game and oftentimes, the theme parks will combine lasers with other media such as fireworks, video screen effects, and what we call a water screen effects where you’re projecting video or various multimedia in the middle of a lake with a screen that is — just becomes a part of the show. It’s just there’s just a lot of different ways to create the pizzazz and the buzz.

Mario Fachini  [8:41]  

It’s always fascinating because I remember when I was younger being at Disney and seeing the lights reflected on the water. I love water, I grew up on the water, I live on the water, I love boating. And just seeing the lights, I also like special effects, movies, animation, and stuff like this. And even at the concerts one Kid Rock opened the Little Caesars here in Detroit, I was actually thinking about you at the concert because sure enough, when you just said it right now, they were projecting lasers across the whole place. It was just like, how are they doing this? Because there’s a big difference, I’m sure from a laser pointer that you know, you’re going to just put a red.dot on someone across the room versus however big a whole stadium is. How — can you go into little detail? How do you pull that off? Is that where you’re saying higher power or the frequency?

William Benner  [9:27]  

Yes. So the difference is these days, people are really lucky. You know, when I started a laser tube with six feet long required 280 volts of three phase and water cooling. And these days, you can get laser projectors. I should have thought that I actually have one here, but you can get one that’s about this big, maybe smaller than a shoe box actually. It plugs into regular hundred 20 volt power. It could connect up to the same signals that are used by lighting desks. So often, these places at concerts have a lighting desk because there’s not only lasers, but there’s also lights. And so, that same lighting control desk using the same protocol that controls lights can control lasers. So for concert, what they’ll do is they’ll string a bunch of these shoe box size laser projectors on to a trust, they just kind of tighten them on their special clamps involved and that sort of thing, just like they’re clamping lights on, they clamp these lasers on and they wire it and almost the same way as the lights and plug it into 120 volt power and kind of a way to go. There’s — it’s pretty easy these days, it’s a lot easier than when I started that for sure.

Mario Fachini  [10:36]  

You got me thinking because, are you familiar with NDI?

William Benner  [10:42]  

The network video distribution thing, is that what that is?

Mario Fachini  [10:45]  


William Benner  [10:46]

Uh huh. Yeah, you know, our —

Mario Fachini  [10:48]

Do you know if any connect to — any lasers connect to that?

Unknown Speaker  [10:51]  

It doesn’t do that but we do have network. You know, so our lasers can be connected via a network protocol by Ethernet protocol. And so, although it’s not NDA — NDI protocol, it is over Ethernet cable and so our lasers can run over the same Ethernet cables that NDI is running video over, so you can have lasers that would be running over the same network cable.

Mario Fachini  [11:15]  

You got my wheel spinning. What I’m using right now to broadcast this live, it has NDI support and I can also control remote cameras. And I’m sure there’s a way we can plug some lasers into this system.

William Benner  [11:29]  

I’m sure there is too, definitely.

Mario Fachini  [11:32]  

Okay. Okay. That’s exciting. That’s very exciting. Thank you for paving the way and making that possible. Because same thing with computers, I know they started up the size of a room and now, we got a supercomputer in our pocket. And again, most people just go, why isn’t it working? I didn’t charge the battery. It’s not plugged in. It’s like you gotta respect where this came from, because this wasn’t even possible 10 years ago. And it sounds like it’s very similar with the background of the lasers because when you said three phase water cooling, I’m like, yep, same as computers.

William Benner  [12:01]  

Yes, exactly. Either that — the network protocol was something that we started in 1997 for a big show for the 850th anniversary of Moscow where we had an amazingly, at the time, 15 lasers spread all over Luzhniki Stadium, which is the stadium that the 1984 Olympics happened in. And so, we did this show for the 850th anniversary of Moscow, used 15 lasers overhead network. We were the very first company to do that, the biggest laser show at the time, I think it was 450 watts of laser power. So very impressive at the time, but that’s where we pioneered that, for that show. And then, we just kind of extended it and kept on going from there.

Mario Fachini  [12:42]  

I’m sure I could ask you all day long all the different people and the cool scenarios that you’ve done over the years. Let me ask you, what’s the biggest transformation you were able to give someone whether it was SeaWorld or the DJ or what’s the — what’s your favorite project you’ve done or client?

William Benner  [13:00]  

Oh, gosh. That 850th anniversary Moscow was very big. You know, there’s all the theme parks that they — I tell you one thing that was very impressive was just the concerts, you know, the Muse concerts, Childish Gambino. There’s just so many. Jennifer Lopez, these concerts have just such a broad spectacle. And the artists, it’s not just us guys dreaming up what we would do at a concert, the artists themselves. You know, Jennifer Lopez, and people like that, they come with their vision and they tell us what they want us to accomplish. And then, we have to go out and you know, and sometimes, do even custom programming to accomplish their vision. So that winds up to be pretty satisfying, you know, to help them to fulfill their vision and then, to have them on stage and even the places like Saturday Night Live, the performance at Saturday Night Live, they have a vision of what they want and how they want the lasers to look. And so, it’s just a lot of that. You know, we just tried to help people and make their — we help people to make their dreams come true.

Mario Fachini  [14:21]  

I like that and that’s got to be a lot of fun. I’m also thinking of — have you ever worked with deadmau5?

William Benner  [14:28]  

Not directly. Yeah. So what we do, you know, we make the equipment. And so, we help to — we sell equipment to, in some cases, the show production companies who then go off and do the shows. So although we ourselves haven’t worked with deadmau5, it could be that we’ve sold equipment to a big show production company in UK or somewhere else in the world who has done that. There’s big show production companies in UK and Netherlands and you know, of course, around the United States that just support these big concert event type things.

Mario Fachini  [15:05]  

Yeah, when you were talking about all this, I know he’s famous for that, the helmet he wears.

William Benner [15:10]

Oh, exactly. 

Mario Fachini [15:12]

And with the custom programming and when you were saying, you know, you got to help them bring their vision to life. It’s the same for any musician or entrepreneur because you have this vision, how do you make it possible? And like I said in the beginning, what I love about you is when it wasn’t possible — well, it was possible, but when it wasn’t mainstream, you made it possible. You just create it. And that’s the fun thing about all of this. So appreciate you for sharing those stories with us. Tell me, how has your book helped your business? What made you want to write a book on laser scanners?

William Benner [15:45]  

Well, you know, what’s interesting is that is really kind of coming at it from a different from a different aspect. So what my company does, you know, we make the equipment, we make software, but we also make the stuff that goes inside the laser projectors. I’m talking about what we call laser scanners. This is — I’m holding one up here in my hand. Here’s my finger, you could see how small this is. This is the whole product that we sell right there. Right. And so, laser scanners can be used not only in laser light show projectors, but also in 3d printers, and self-driving cars and scanning microscopes that do pathology and helps to save people’s lives. So we manufacture these things and we know how they work. But the thing is that this is not taught anywhere in school. It’s not taught in any college. So what it means is if we want to sell these things, we got to help people to understand how to use them and that sort of thing. So I wrote this book on laser scanners here. It’s more than 300 pages. And it shows you all aspects of laser scanners, what they are, how they can be applied. And there’s even a product section in the back that talks about how to create products with it. So what we’ve done with the book has helped to educate people on what laser scanners are, how to use them, how to create products with them. And so, because there aren’t very many books on laser scanners, basically, mine and a couple of other obscure references. But what this does is of course, this makes me the expert authority on laser scanners. And there’s my name right there. And I wrote the book, so I must be the expert authority. Now, what’s interesting is this, so if you go into, you know, a meeting, right? And you have you and your competitor, and your competitor puts a business card on the desk, and you put your book on the desk, which one’s more impressive, right? So — and also, what I like to do is not just place the book on the desk, but actually kind of not really throw it but just make it go like that, right? And so, what I do is I kind of make it go thump on the desk and I say kind of a — it’s a very powerful statement. And so, that’s what we done and it has been very good. We’ve written stuff smaller than this, such as kind of a quick ebook on laser shows, how to get started in laser shows, what you can — what kind of effects you could do with a laser, but this is kind of the main thing that we’ve done with business publishing. And thank you very much, Mario, you know, basically, I came up with the content inside and my mechanical engineer Ryan came up with all the illustrations, but you were the one that helped me with the cover and to basically turn it into something that people can buy on Amazon. So I thank you very much for that. Couldn’t done it without you, that’s for sure.

Mario Fachini  [18:20]  

Well, it was my pleasure. And it was a lot of fun. Honestly, I remember those illustrations, and I was looking at some of them just like, I’m glad I can just plug it in but much respect to building the actual thing.

William Benner  [18:31]  

Yeah. Well, we thank Ryan to for helping to make the full color illustrations.

Mario Fachini  [18:36]  

Yeah, it’s a a great book. Why don’t we drop your website right now where people can get it, your website and what they should look up on Amazon?

William Benner  [18:46]  

Yeah. So LaserScanningBook.com is the website for the book, but I think what’s more generic is what people would want to learn about lasers and laser shows and we have another website called GetALaser.com and people can learn about lasers, how laser shows are done and that sort of thing. There’s actually a link to a free ebook there, they go to GetALaser.com, scroll down a little bit, there’s a place where they can just kind of click a button and get a free ebook that I just mentioned.  It talks about laser shows and how to do laser shows and you know, what kind of different effects that can be done with lasers?

Mario Fachini  [19:26]

Well, I’m going to check that out personally, honestly, because you got my wheel spinning about how can I incorporate some of those into live events that I do also, because —

William Benner [19:35]

Well, Mario, I tell you what, and I’m not joking around about this, we are willing to put our money where our mouth is when we talked about how lasers can make event special and when you –you pick an event that you want to do and we will make the lasers happen for you gratis, and I’m dead serious about that. I want to show you what lasers are capable of.

Mario Fachini  [19:58]  

I sincerely appreciate that and I will take you up on that.

William Benner  [20:02]  

Okay, then deal.

Mario Fachini  [20:04]  

That sounds like fun. I was thinking of when I did my VIP book launch for my book, my party. And I know lighting and I’m all about, you know, lighting and composition and you know, all of that, but you just keep talking here and I’m going how many of these can I hook into what.

William Benner  [20:23]  

Yeah, it’s a whole other game with lasers, that’s for sure. It basically makes things spectacular. Lasers, you know, I was thinking about writing a book called, Just Add Lasers, because when you add lasers, things are just naturally going to become spectacular. The water makes things wetter, sugar makes things sweeter, and lasers makes things more spectacular. That’s just what happens.

Mario Fachini  [20:45]  

There’s so much — okay, I’m supposed to be asking you stuff, you got me in brainstorm mastermind mode.

William Benner  [20:50]  

Okay, that’s fine. I got all the time in the world.

Mario Fachini  [20:55]  

I did want to ask you one more thing before we go to the Imperfect Action Round. So this is what I’m calling the expert authority roller coaster because that’s what building a business is like, sometimes. So I have stuff like, what would you do if you were president or was the moon landing faked? Where are you feeling today, you want to — out of one to 10, whereabouts are you?

William Benner  [21:17]  

On which like —

Mario Fachini  [21:20]  

Oh, I didn’t tell you which ones which.

William Benner  [21:21]

No, no. 

Mario Fachini [21:22]

Well, shoot. Both of those are actually like a 10 for controversy. One would be like, who’s your favorite musician?

William Benner  [21:32]  

Oh, gosh, you know, I really like Rush. What I’m listening to these days is a lot of Russian singers that do kind of techno music. I’m listening to somebody right now called Lima Osta, which I think is that like 19 or 20 year old girl who was — who had a YouTube channel, played like little things and then, she was picked up by a couple of techno groups and she’s just doing some amazing work right now. So that’s what I’m listening to right now. I’m really enjoying that.

Mario Fachini  [22:02]  

Excellent. Well, I love learning more, not just the business side, but it’s been great to learn a lot more about you in the music side. I also played tenor and alto sax and piano and I have music on all the time. 

William Benner  [22:17]

Oh, that’s cool.  

Mario Fachini  [22:18]

And it’s a lot of fun. I actually found some people on YouTube recently I never heard of before. And you know, that’s the great thing about the world we live in now is if you have an idea, you can not only think it up, dream it and do it, like you did, but now, you have these mediums to get out there and get in front of people like with pennies on the dollar for free. 

William Benner  [22:38]  

Oh, sure. Yeah. Yeah, we use YouTube quite a bit to make tutorial videos and to show people what lasers are capable of. Many of the people who wind up being our clients learn of us first on YouTube because of a YouTube video pops up with a laser show and say, “Wow, that’s amazing.”

Mario Fachini  [22:52]  

So let me ask you a little bit deeper. How is the video helped your business? Tell me — take me through a story of, you know, how that’s worked with your YouTube channel and what you’ve done?

William Benner  [23:03]  

Yeah. So, you know, I think we might have probably 500 videos right now on YouTube, but — which is quite overwhelming. But you know, well, we use YouTube for two things. One is to create kind of usually short round three minutes videos to show people what we do, and how we’ve done it and to showcase different people who have done laser shows whether it’s what’s called projection mapping, where you take a laser and projected onto a building, and outline different things about the building and animate those outlines. That’s one of the videos we have. We produce people to — you know, they buy it. In many cases, they are starting from nothing. And so, they want to learn how to use it. So we have a series of tutorial videos, which shows them how to create the various effects that the system is capable of. And so, it’s — for us, it’s kind of a two prong. It’s to show what is possible and also to highlight the great work that’s being done by a variety of people and also to teach people how to use our products. So that’s the two ends of what we use YouTube for and video. Before it was YouTube, we actually made tutorial DVDs and we would put a DVD in the package. And now, we just have links on our website to go to YouTube. So makes it easier.

Mario Fachini  [24:16]  

That’s so reminiscent of what I was doing too, because I would shoot stuff out like I do with my private clients, you know, one on one with my crew. But 10, 15 years ago, it was the same thing. We were — we shot a commercial that we turned into the DVD to put in the package for the product. Now, you can have — I mean, you could get business cards and slap them in there and say, hey, go to some, you know, Mario Fachini.tv and go get the information on this. So —

William Benner  [24:43]  

Exactly.  Yeah. That’s exactly it. Yeah, exactly.

Mario Fachini  [24:46]  

It’s great to hear your leverage in all of this and I know it’s why you’re growing the way you are. So congratulations on your continued success.

William Benner  [24:54]  

Well, thanks. You know, it’s due to folks like you. You know, you and I go to these events and we learn things and then just apply them, it’s all about execution.

Mario Fachini  [25:03]  

Absolutely. I tell my clients every day, that’s actually a perfect segue for this because we’re going to go to the Imperfect Action Round right after we thank our sponsor.

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Mario Fachini  [25:28]  

And we are back with the Imperfect Action Round. William, are you ready to take imperfect action?

William Benner  [25:35]  

We’ll see about that.

Mario Fachini  [25:36]  

First question I have for you, what is the fastest path to the cash in your experience?

William Benner  [25:43]  

Oh, definitely marketing. It’s just, it’s always marketing, getting the word out there. Start marketing on a larger scale. Just push as much as you can. You know, what I think about is the book, The E-Myth, which teaches that the people who often create businesses don’t really know all of the aspects of the business, they know their craft very well they know, for example, the technology or something like that, but they don’t really know the marketing aspect and systemization and organization that’s needed. And so, there’s a lot of places fortunately, just like you mentioned, these days that people can go to learn the marketing, which is, you know, you can watch YouTube videos or podcasts or books or something like that. So that’s what I would say is that marketing is the fastest path to cash.

Mario Fachini  [26:42]  

Excellent. Number two, what is the biggest problem you see your prospects making and the fastest way they can fix it?

William Benner  [26:52]  

Oh, you know, there is something to happen. So — which is that you know, lasers can be used for a lot of different things. It’s digital signage, product launches, corporate events, concerts and that sort of thing. And so, what happens is people wind up becoming aware of these great things that have happened and they watch the media and they say, “Wow, you know, I want to become a part of that, too.” So what they do is they try to find out information about lasers. And they sometimes wind up stumbling onto a website that gives them misinformation or they’ll just be so excited, did these quickly and without much thought, go and buy something on eBay, and ultimately become dissatisfied with it. So what we’re trying to do to solve that problem is education. So there’s already a lot of education on our website, we have a section called Powered by Pangolin, where we highlight particular ways in which lasers were used, and we highlight the specific pieces of technology that were used to create these shows, the software, the hardware, but also special equipment that they might have used to create the effects such as fog machines, and different screen technologies and that sort of thing. So we’ve also started exhibiting at trade shows that aren’t — that, you know, we — historically, we go to laser-related and lighting-related trade shows. Well, we most recently started going to trade shows that have nothing to do with lasers and lighting shows. We’ve most recently gone to a trade show here in Orlando called InfoComm. So it’s just about information. So we’re, basically, we’re trying to get the information out there to help people kind of — try to contact them directly and help them to understand what these stuff can be done, rather than have them kind of stumble around and you know, ultimately, make some mistakes along the way.

Mario Fachini  [28:38]  

I think it’s great that you’re doing that because I see a lot of people regardless of the industry, the greatest thing is we have all this information available to us. You can literally look up anything on the internet, you can watch a video of it on YouTube, and even if you wanted to start a company even as much as yesterday, I was doing some things for a client. We have a shoot for this week and there was these sites where it was like they had all this stuff just available to you. And it’s just so easy accessible nowadays. But the one thing that will always be the differentiator is what is the information you have access to? And are you applying it in that right order? So I’m glad you’re making it available the right information, because you can look up all kinds of stuff online.

William Benner  [29:28]  

Yeah, exactly.  

Mario Fachini  [29:29]

You don’t even know if it’s right or wrong. And then, if you’re putting — it’s like putting a puzzle together in the wrong order, it’s not going to work. 

William Benner [29:35]

Well, exactly. Yeah, the information is available, but if you don’t apply things in the right way, then you wind up kind of doing a false start or something like that.

Mario Fachini  [29:44]  

Yeah, and you’ll end up wasting more time. And you know, people say practice makes perfect, but perfect practice makes perfect. If you’re doing it wrong, doing it 1000 times doesn’t really matter, you’re just learning how to do it wrong. 

William Benner  [29:55]

Sure, exactly.

Mario Fachini  [29:56]

So number three, what would you say is the best way to maximize customer lifetime value in your experience?

William Benner  [30:05]  

Well, I’ll tell you what, as the saying goes, it’s a lot easier to sell to an existing client than it is to find a new client. And I’ll tell you about what my partner, Just, the chief operating officer, Just done. So over the past three months, he’s worked with our web designer and our CRM guy to do a study and the nature of the study was this. So okay, we have lots of ads out there on Facebook and YouTube and that sort of thing and Google. We got these ads running. And so, people with the idea being people click on an ad, it takes them somewhere to create some action, you know, they sign up for a newsletter or something like that. And then, they get served several newsletters and they may or may not click on them and then, what happens is they sit — so then, eventually, the person picks up the phone, they call us. We — there are several phone calls, we educate the customer, they buy or they don’t. If they buy, then there’s post-sale education and support that needs to go on. And so, the purpose of this three-month study was to say, you know, kind of what’s working, what’s not working. And at the end of the day, we had this conversation just yesterday, he said, “Bill, I tell you what, we done this three months study.” We’ve ended it, it just — it’s so expensive. The lesson is that it’s so expensive, it costs so much money and take so much time to get a new customer. We got all these, we got the whole pool of existing customers who already know us, like us, and trust us, the lesson of this last three months study was just cater to the customers we already got, you know, and so that really is the lesson. So the main thing is to maintain those client relationships and to try to nurture the existing relationships. To that end, what we’ve started doing is using more sophisticated programs, such as CRM systems, to engage with our clients more, basically applying the techniques and systems that are used by larger corporations.

Mario Fachini  [32:01]  

Sounds like it’s going well.

William Benner  [32:04]  

Well, we’re always learning. It’s a constant. We didn’t think that — we thought that the lessons of the three-month study would be okay, how to refine things or which ads to double down on, which ones did this to discontinue. So you know, we may go into something thinking we’re going to learn one lesson and come out of it with a different lesson. So —

Mario Fachini  [32:25]  

Well, I know you know how to implement whatever you do learn. And even if you don’t have the information, I’m sure you’ll create it. So the last thing I want to ask is, what is the best book that’s impacted your life and business?

William Benner  [32:41]  

Oh, gosh. The Seven Habits of Highly Effective People. If — what I say is if you’re a religious person, that should be the second most expensive — most important book of your life and if you’re not a religious person, that should be the first important book of your life. So it’s that impactful.

Mario Fachini  [33:00]  

Wow. Very good recommendation. Well, William, it’s been an absolute honor and privilege to have you here. You absolutely nailed it. Just give everyone the website again where can they find you to learn more.

William Benner  [33:14]  

Well, our main website is www.Pangolin.com and that’s what — the website that covers a bit the software and systems and some of the lasers that we produce. Another website is GetALaser.com and that focuses more on the lasers for the show. So Pangolin.com or GetALaser.com.

Mario Fachini  [33:36]  

Very good. Well, expert in authority world, we have another great episode here. It’s been a privilege to have William on the show. I hope you enjoyed it as much as I have. Have a great day and God bless.

SPONSOR – Business Book Checklist  [33:47]  

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www.EAInterviews.com  [34:03]

Hey, thanks for listening to today’s episode. I hope you got a lot out of it. I know I sure did. If you haven’t done so already, I invite you to subscribe to the show. And also, be sure to check out EAInterviews.com for complete show notes, the full interview video experience, links to the resources we mentioned and more. Have a blessed day and I’ll see you tomorrow.

Learn More About Bill

William R. Benner, Jr. is President and CTO of Pangolin Laser Systems, Inc. As President, he sets the general strategic direction for the company and oversees all operations. As CTO, he is in charge of all hardware and software, as well as research and development on new products. Under the leadership of William Benner, Pangolin Laser Systems has become a multi-national organization with offices in the United States, Central Europe and Mainland China.

Mr. Benner is author of the book “LASER SCANNERS: Technologies and Applications” and is co-author of the best-selling books “The Success Secret”, “Game Changers,” “Win!,” and “The Only Business Book You’ll Ever Need.” Additional publications includearticles in SMPTE Journal, The Laserist, LaserFX, US Tech magazine and Motorola’s Embedded Connection magazine.

Mr. Benner also holds numerous Patents, and has received personal letters of commendation from President Ronald Reagan and Florida Governor Bob Graham. In addition to having received more than 25 international awards for technical achievement, Mr. Benner’s products are used by some of the best-known companies in the world, including Walt Disney World, Universal Studios, DreamWorks, Boeing, Samsung, and Lawrence Livermore Labs. Through his commendable work, Mr. Benner strongly influences the future direction of the laser display and laser scanning industries.

Connect with Bill

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